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Effin Hopeless: A Rant about the internet, ISPs, customer service and the general crappiness of everything. - by Ian R Thorpe
As we regard the state of western civilisation with it's 'liberating' internet that puts all the information in the world (and fart lighting videos) at our fingertips, lives lived online by increasingly isolated and dysfunctional people, the ability of authoritarian governments to control information and the politicians parallel and contradictory exhortations to reduce our carbon footprint and start spending to get the economy back in growth we are entitled to ask "Why are you telling us everything is great when experience tells us everthing is very, very crappy."

Effin Hopeless: A Rant about the internet, ISPs, customer service and the general crappiness of everything
by Ian R Thorpe.
2010-10-22
CREATIVE COMMONS: Attribute, non commercial, no derivs.
KEYWORDS: internet, www, network, computer, wireless, ISP, customer, servive, tecnical, technology, politics, business, green, shoddy, money

Commentators of the "let's all join hands and sing kumbiya" persuasion often ask why there is so much anger in the world. These people usually think Barack Obama is a highly intelligent man and a great American President so we know where they stand on the intelligence spectrum; somewhere between imbecile and cretin. For those well read enough to recognize the flaw in the Panglossian philosophy "All's for the best in this the best of all possible worlds" are better able to recognise the true state of western civilisation ...

Effin' Hopeless.

Why do we allow businesses to get away with being so shite these days. Come on, they provide shoddy, badly designed products that are not fit for purpose and when we complain their Nazi customer service clerks treat us like morons.

The worst area for this of course is the internet. The berks that run internet service providers simply assume there is nobody out in the real world understands the first thing about the internet and so they can fob us off with any old verbal diarrhea. Consequently they employ as technical support staff 12 year old retards whose only qualification is a Phd in reaching level seven of Tomb Raider. I have been having connectivity problems on my broadband service for a couple of months and as this became progressively more disruptive I did a few diagnostics and found that the most likely location of the problem was at the local telephone exchange where our broadband connection goes into an ethernet hub for our packets to be routed to the most efficient composite link to their destination (I'm keeping this simple, you don't want a lot of jargon about contention service degradation rates,, packetization protocols and stuff that even more occultish do you - I worked in this field so it makes sense to me). OK I thought, I've been on a 2Mbit link for years, the tarrif is probably obsolete now, first thing is I'll upgrade to 10Mbit and see how that goes. If the problem persisted it would be time to call in tech support. HA! The ISP was not going to let me upgrade online, oh no that would be too easy and would not pull in for them any revenue from premium rate customer support helplines. Having gone through a ridiculously complicated process to tell their database "I am an existing customer and want to upgrade mu line, please do the change and bill my bank account 2 per month extra hen his the "confirm" button I had a jolly, upbeat (in the sense of "Yipee, we're going to take a fortune in premium rate call charges out of your pocket" sort of way) that said:

Oops, something is broken. This part of our site is not working correctly but you have rung alarms bells and we will get to work on it, Please try again later.

Now knowing that when dealing with ISPs, interrnet retailers or government department online serives "later" means "later this century - maybe", I left it a couple of days. Having gone through the complex and long winded procedure again the result was the same.

And again three days later, after a weekend had elapsed.

And again yesterday and again today.

They had lied to me, they were not working on the problem at all. The lying swindling liars.

The only thing left was to phone the premium number. Now I'm deaf and call centre agents have to talk twenty to the dozen because they are slaves to machines to I delegated the talking to my daughter Cleo.

The call was answered immediately by a machine then we spent ten minutes holding (at 50 pence a minute) then a customer service clerk answered. Before she could do anything she had to have the answer to the security question. She could not ask the security question, we had to tell her which security question we had supplied the answer to and what answer we had given.

Cleo has very responsible job with a small but successful company. She has learned through this life is too short to suffer fools gladly - or for that matter at all. The call agent was commanded to summon the supervisor.

The supervisor came on line, listened to the complaint and asked for my password. I gave the password I login with everyday.

"That is the wrong password for your account," we were told. If it is their security is very lax because I have used it every day for four years. Eventually the supervisor conceded (still at 50 pence per minute.) that the password must be correct as I had logged on every day. "A fair point well made," he did not say before putting us through to tech support.

After answering some more pointless questions (at 50 pence per minute) for the tech support girl she took a look at our config and said, "Ah, its because your wireless network is called "wireless." The system does not regard that as a secure name you see so it is not letting you on."

This was utter bollocks because the system does let us on, it just drops out after between ten minutes and a couple of hours. I had heard Cleo explain as much so obviously the tech support girl was a retard and an imbecile as well as a cretin. Or maybe she was being told what to do by a computer. Anyway the network name does not matter, the admin password is very secure as is the Wireless Encryption Protocol (WEP) Key and being an expert I have configured the router so it only lets named workstations, i.e. computers in our house) access the network.

Apart from that the very first think I had done to find out where in the system the problem lay was disable the wireless and connect through a 100baseT ethernet port. When the problem had occurred I knew it was a not wireless as that was disabled. But we were not interested in this crap, what we were interested in was the cost, 50 pence a minute to talk to cretins, imbeciles and berks.

Once we had convinced the cretin techie on the other end of the line of this the next suggestion would have been even more hilarious had I not been paying 50 pence a minute.

Is the router near a central heating radiator? The heat can affect them.

Oh really, we'll try opening fucking Windows and see if that makes a difference. Actually Cleo did not say that, humour just confuses these people. Cleao actually said "OK but if it was the heat from the radiator why was the problem there through late August and all September when we only switched the heating back on last week?"

There's abviously no answer to that or at least we did not get one.

There is one remedy to this I'm sure will be effective. We will switch ISPs. That should see us OK until the next one screws up.

That will resolve my immediate problem but it brings me back to the original one. Why do we put up with such crap from businesses. Internet businesses and any computer related business are the worst, government departments are next but all corporate businesses are bad. Food retailers promote green living and eco friendly products but continue to use ridiculous amounts of unnecessary packaging and fly basic products halfway round the world rather than pay local farmers a fair price for their produce, clothing retailers would rather sell shoddy, badly cut tat from China that encourage people to buy better quality and make items last longer thus being more planet friendly and creating jobs in the domestic economy. Politicians lecture us on the need for carbon taxes to save the planet but in the next breath are exhorting us to start spending again and get the economy back in growth.

It is ironic but earlier this year Britain's Labour government was yelling that we needed more stimulus money to get the economy moving but at the same time proclaiming the reduction in carbon emissions as a triumph for their green policies when in fact it was the reduction in economic activity that was responsible for the drop in emissions.

It is time we stopped being afraid to kick up a fuss, we started to complain to sellers who try to fob us off with techno - babble, "Look it does not do what is says on the box," and saying to politicians, "Do you want growth or green, you can't have both.

Whether we are talking about out tax money or our spending money we worked hard to earn it and are entitled to honesty, efficiency and truth. What we are being sold is a great big pile of steaming bullshit.

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Corona Virus: Should We Worry
The official data coming out of China and from other sources including the World Health Organisation (WHO) on the spread of the Wuhan coronavirus continues to suggest an exponential growth rate. With more and more infectious disease experts are now openly calling the virus a full-blown global pandemic, many people are asking should we in the west be worried and how bad might things get?

The Islamic Republic Of France
France’s left-wing elite are accused of cowardice for failing to support 16-year-old girl facing death threats after she insulted Islam online, the ruling class have been also accused of cowardice for failing to support a 16-year-old girl who has faced death threats after she allegedly insulted Islam online.

Clinton Kill List To Determine Who Will Be US 2020 Presidential Candidate?
And then, in accordance with Murphy’s law, which states just when you think things can’t get any worse, they do, Hillary Clinton has emerged, having found what she obviously thinks is a sure – fire route to the presidency, to offer her services as vice presidential candidate to whoever wins the nomination. And just to show how far The Democrats are removed from reality, many leading figures in the party and the left leaning media think it’s a good idea.

January 2020

Coronavirus Contains “HIV Insertions”: Claim Stokes Fears Over Genetically Modified Bioweapon
The theory that China obtained the coronavirus via a Canadian research program, and started molding it into a bioweapon at the Institute of Virology in Wuhan before it somehow escaped could be an attempt by the establishment (the Davosocracy,) to spread fear and panic as they see resurgent nationalism across the developed world and growing scepticism about

Italy most likely member to quit the EU and demand independence after Brexit -shock poll 23:01 (11 pm) 31 January, the United Kingdom is no longer part of the European Union.

Throughout the day, the last on which the UK will be a member of the European Union, more than 7,000 people took part in an online, and completely meaningless except as a gesture, poll which asked which nation they thought would be next to leave the 27 member bloc ...

US Democratic Party Orders Google To Spread Globalist Propaganda
The U.S. House of Representatives Select Committee on the Climate Crisis has demanded, in a letter to Google CEO Sudar Pichai that the Internet Search giant demonetize climate skeptics, and provide 'education' to millions of people who have been exposed to “dangerous misinformation”. Key actions demanded of Google by The Democrats are:

Time is NOT real: Physicists show EVERYTHING happens at the same time

The concept of time is simply an illusion made up of human memories, everything that has ever been and ever will be is happening RIGHT NOW. That is the theory according to a group of esteemed physicists who aim to solve one of the universe’s mysteries.
Most people do not even consider the concept of time but there is nothing in the laws of physics to state that it should move in the forward direction that we know. The laws of physics are symmetric ultimately meaning that time could have easily moved in a backward direction as it does forward. Indeed some adherents to the ‘big crunch’ theory say time WILL run backwards when the universe stops expanding and starts contracting back in on itself.

The BBC is panicking at the public’s rejection of its arrogant Left-liberal worldview
This is nearly over – this weird disconnect between what most of us understand as reality and the world as seen through the eyes of an all pervasive Authority that was apparently appointed (although we never knew by whom) to establish the limits of public discourse. The crisis of confidence at the BBC – and make no mistake, it is a full blown, all alarm bells ringing, catastrophic crisis ...

The grooming gang cover-up is Britain’s real racism scandal

Forget pathetic 'Princess Pushy' Megan Markle petulantly playing the race card when she found life in the goldfish bowl occupied by Britain's Royal Family was not to her liking, the grooming gang cover up is Britain's racist scandal - and it is far worse than the trivialities that get American libtards screaming about "White Privilege ..."

John McCain’s Widow Comments on Jeffrey Epstein’s Sex Trafficking ChargesJohn McCain’s Widow Comments on Jeffrey Epstein’s Sex Trafficking Charges


Speaking at a human trafficking event in Florida, McCain revealed that her family was quite familiar with Epstein’s wrongdoings as one girl from her daughter’s high school was actually among the financier’s underage victims, then suddenly acknowledging that she “knew” about his crimes.
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French Intellectual Jailed for Calling Mass Immigration an “Invasion”
French intellectual Renaud Camus (above) has been conditionally sentenced to 2 months imprisonment for arguing that mass immigration in Europe represents an “invasion.” Summit.news reports: The writer, who is the author of Le Grand Remplacement (The Great Replacement), was charged with “public incitement to hate or violence on the basis of origin, ethnicity, nationality, race or religion.”

“Hard” Of Hearing? PornHub Being Sued By Deaf Man For Lack Of Subtitles
We read today that sex supermaket site PornHub is being sued by Yaroslav Suris, who has filed a lawsuit claiming that its lack of PornHub’s lack of subtitles for the hard of hearing is discriminatory. Suris’ bone of contention is that the website violates his rights under the Americans With Disabilities Act, according to showbiz gossip site TMZ, which broke the story ...

Quitaly Back On As Salvini Prepares To Take On The EU
While the bureaucraps of Brussels were still congratuating themselves on forcing Matteo Salvini’s Lega party out of Italy’s governernment, mainstream media barely bothered to cover the news that Lega won the state elections in Umbria towards the end of October 2019. Thus the story that should have had Europhiles like Emmanuel Macron and Guy Verhofshit crapping themselves was barely noticed.

Police Failed To Act Against Muslim Grooming Gang Due To Fears Over "Community Tensions" A new report based on the evidence of former Grester Manchester Police Detective Constable Maggie Oliver acknowledges that the force failed to stop dozens of girls being groomed and sexually exploited by a network of Pakistani men despite being fully aware of what was happening due to fears over creating “community tensions.” The report notes that the instruction to avoid prosecuting came "right from the top ..."

Asian grooming gang given free pass to rape; police officers told ‘find other ethnicities’ to investigate – detective.
A report published today, authored by child protection specialist Malcolm Newsam CBE and former senior police officer Gary Ridgway, comes following the reopening of an investigation into the death of 15-year-old Victoria Agoglia, who – after years of abuse and days after she was injected with heroin by a 50-year-old man – died in hospital of an overdose in 2003.

Greta Thunberg Slams Australia for Coal Industry, Expands List of Climate Demands
Little Greta Thunberg, who was elected by nobody apparently now speaks for us all on matters relating to climate change. The Swedish climate change hustler who is making a fortune for her handlers from donations to her campaign, again castigated Australia for continuing to mine and export coal despite her previous complaints, adding a call for an end worldwide to the actibity to her list of climate demands to be delivered at the upcoming World Economic Forum in Davos ...

Macron Digs In Against The General Strike, But Could It Finish Him?
As the French braces itself for the latest wave of protests and strikes across the country, as attitudes harden against President Emmanuel Macron's pension and retirement system reforms. Karel Vereycken, vice-president of France's Solidarity and Progress Party, has given his version what's behind the recent wave of strikes and why Macron's efforts to calm the situation down are backfiring.